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Visitor Information

Visitor Information

Revised Hospital Visitation at Mount Sinai South Nassau:

  • Effective December 28, 2020, to protect our patients and staff from the recent rise in community spread of COVID-19, routine visiting hours will be suspended until further notice. Visiting exceptions will be made for:
    • Patients in labor, delivery, and the remainder of the patients’ admission (including a doula);
    • Pediatric patients;
    • Patients for whom a support person has been determined to be essential to the care of the patient (medically necessary), including patients with intellectual and/or developmental disabilities and patients with cognitive impairments including dementia; and 
    • Patients in immediate end-of-life situations.
  • We value the importance of family presence and will facilitate virtual visits between the patient and their care partner. The entire care team is dedicated to supporting our patients and their loved ones, and we are grateful for your respect and cooperation.
  • Companions for Emergency Department (ED) Patients, please see specific policies below.
  • Per New York State Department of Health regulations, we cannot permit visitors from restricted states, documented at coronavirus.health.ny.gov/covid-19-travel-advisory
  • Any visitor must be 18 years or older
  • Visitor will be required to provide their name and contact information and the name of the patient they are visiting
  • Each visitor will undergo a symptom and temperature check upon entering the hospital.
  • Visitation will be denied to anyone who reports significant exposure to or symptoms of Covid-19 within 14 days of the visit. Symptoms include:
    • Temperature equal to or greater than 100F, or experiencing chills
    • Body or muscle aches
    • Loss of taste or smell
    • Loss of appetite, vomiting or diarrhea
  • Thorough hand hygiene must be performed before entering and upon leaving the patient’s room
  • A surgical mask is required to be worn at all times; one will be provided if needed.
  • Additional Protective Equipment will be provided if indicated
  • Once in the facility, the visitor must remain in the patient’s room throughout the visit except when requested to leave by the staff
  • There is no visitor access at the Washington Avenue entrance
  • See our Pediatrics and Maternity visiting policies

All visitors will be screened for symptoms of COVID-19, including temperature checks upon admission and every 12 hours thereafter. If a visitor shows any symptoms, staff will politely ask them to leave and provide appropriate follow-up information.

Depending on the patient situation, some visitors will be required to wear personal protective equipment (PPE).

Emergency Department Companion Policy

  • Effective December 8, 2020: due to rising hospitalizations associated with the COVID-19 pandemic, companions to the Emergency Department may be restricted as necessary to ensure the safety of patients and staff as the need arises.
  • There is no visiting from 7a-8a and 7p-8p
  • Emergency Department (ED) patient companions must check in through the ED entrance only
  • Patients in our Emergency Department (ED) may have one (1) companion at the bedside
  • A companion must be 18 years or older and must provide their name and contact information and the name of the patient they are accompanying
  • A companion must undergo a symptom and temperature check upon entering the ED
  • Entrance will be denied to any companion who reports exposure to or symptoms of COVID-19 within 14 days of the visit
  • Per New York State Department of Health regulations, we cannot permit a companion who has recently traveled from restricted states, documented at coronavirus.health.ny.gov/covid-19-travel-advisory
  • Thorough hand hygiene must be performed before entering and upon leaving the ED
  • A companion’s presence is subject to the direction of the patient, and is not expressly granted
  • A surgical mask must be worn at all times; one will be provided if needed.
  • Additional Personal Protective Equipment will be provided and must be worn if indicated
  • A companion may not leave the ED, but must remain with the patient through out the visit except when requested to leave by the staff
  • No loitering inside, outside or near the ED is permitted.

Please note, the visitor policy may be adjusted to ensure the safety of staff, patients and visitors.

We will support connection to family and friends through virtual means such as phone, Face Time, Skype or Zoom meeting. By doing this, we aim to meet our patients and their families’ needs while ensuring a safe environment.

Thank you for your understanding in these very difficult times. Please check the visitor policy for updates prior to your visit.

All Emergency Department Patients

You must use the Emergency Department entrance off Oceanside Road (back of the hospital). There is no Emergency Department access through the main entrance of the hospital.

Parking Advisory

Due to construction, there will be major changes on the hospital’s Oceanside campus in the coming months that will significantly impact where patients and visitors can park. Please visit our Parking Advisory page for more information.

Visiting Guidelines

  • Patients can choose who can and cannot visit them while they are in our healthcare facility without regard to legal relationship, race, color, age, national origin, religion, sex, sexual orientation, gender identity or disability.
  • Before and after visiting, clean your hands with hand sanitizer (located throughout the hospital) or wash your hands with soap and water. Staff are available to assist you if you have any questions regarding hand hygiene.
  • For the comfort and care of all patients, especially those in semiprivate rooms, help create a quiet and peaceful environment.
  • Use our waiting areas if hospital staff requests that you leave the room for a period of time, so we can provide treatment or to ensure patient privacy
  • The hospital has the right to have any disruptive visitor leave the hospital campus

Thank you for partnering with us to promote an environment that is both respectful and conducive to patient healing.

Gift Shop & Café

Our Gift Shop & Café, located in the lobby, offers a variety of gift items, including flowers, as well as light snacks.

Hours:
Weekdays: 7 a.m.-8 p.m.
Weekends: 8 a.m.-8 p.m.

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