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Visitor Information

Visitor Information

New Limitation On Visitors

Due to the escalating COVID-19 emergency, we are prohibiting all visitors across the Mount Sinai Health System, including visitors to the emergency departments, inpatient units (including postpartum), ambulatory sites and other facilities. These restrictions are being put in place for the safety of our patients, caregivers and community.

There are limited policy exceptions for HEALTHY visitors, including:

  • Labor and Delivery, including immediate postpartum period: One healthy visitor, no rotation.
    • Patient’s support person will be allowed to stay with the mother until her until her discharge from the hospital
    • Patient’s support person will be allowed to come and go to and from the hospital during the time of the patient’s hospitalization
    • Patient’s support person will be instructed to wear a mask for the duration of being in the hospital
    • Patient’s support person will be assessed for signs and symptoms of COVID, including temperature checks every 12 hours
    • Obstetrics Visitor Policy FAQ
  • Pediatrics, NICU and Pediatrics ED: One healthy visitor allowed. (Rotation between two healthy visitors is only allowed in prolonged hospitalizations but only one visitor may be present at a time.)
  • Immediate End of Life situations: Two healthy visitors (only one may be present at a time), as long as we can ensure visitor and staff safety. If the patient is a parent of a minor child, one adult family member and one child may be permitted at the bedside.
  • Patients for Whom a Support Person has been determined to be essential to the care of the patient (medically necessary) including patients with intellectual and/or development disabilities and patients with cognitive impairments including dementia: One healthy visitor allowed. (Rotation between two healthy visitors is only allowed in prolonged hospitalizations but only one visitor may be present at a time.)

All visitors will be screened for symptoms of COVID-19, including temperature checks upon admission and every 12 hours thereafter. If a visitor shows any symptoms, staff will politely ask them to leave and provide appropriate follow-up information.

Depending on the patient situation, some visitors will be required to wear personal protective equipment (PPE).

Please note, the visitor policy may be adjusted to ensure the safety of staff, patients and visitors.

We will support connection to family and friends through virtual means such as phone, Face Time, Skype or Zoom meeting. By doing this, we aim to meet our patients and their families’ needs while ensuring a safe environment.

Thank you for your understanding in these very difficult times. Please check the visitor policy for updates prior to your visit.

Due to these visiting restrictions, the following enhancements for patients have been enabled:

  • FREE television service for all patients
  • Patients will be asked to designate an external partner in their care, to whom updates on their condition will be provided daily
  • Patient discharge instructions will be made available for playback from any phone the patient chooses and will contain all pertinent information to the individual patient’s case. Instructions will be provided and can be shared with family members if the patient chooses

Parking Advisory

Due to construction, there will be major changes on the hospital’s Oceanside campus in the coming months that will significantly impact where patients and visitors can park. Please visit our Parking Advisory page for more information.

Important Public Notice: Mount Sinai South Nassau Emergency Room Entrance Temporarily Relocated To Oceanside Road

Beginning Monday, November 25, the main entrance to Mount Sinai South Nassau Emergency Department (ED) on Nassau Parkway will be relocated to Oceanside Road during a four-month period of construction. Please visit our Construction Updates page for more information.

Visiting Guidelines

  • Patients can choose who can and cannot visit them while they are in our healthcare facility without regard to legal relationship, race, color, age, national origin, religion, sex, sexual orientation, gender identity or disability.
  • Visitors are welcome at any time during the patient’s stay. The only unit with scheduled visiting sessions is the Behavioral Health Unit.
  • Visitors are required to obtain a color coded Visitor Identification badge from Security prior to visiting.  In the interest of safety and security of all patients, visitors and staff,  this badge must be worn at all times
  • Please, do not visit if you are ill
  • Ask staff if you don’t understand any “isolation” or “contact” precautions; these precautions protect you and your loved ones
  • Before and after visiting, clean your hands with hand sanitizer (located throughout the hospital) or wash your hands with soap and water. Staff are available to assist you if you have any questions regarding hand hygiene.
  • For the comfort and care of all patients, especially those in semiprivate rooms, help create a quiet and peaceful environment:
  • During the hours of 6A-10 P, we request that no more than two visitors remain at the patient’s bedside at any given time. 
  • During the hours of 10P-6A, we request only one visitor remain with the patient. Please notify the nursing staff if you have a visitor who will remain overnight so that we can make your visitor as comfortable as possible.
  • Hospital staff may request or require that visitors leave a patient room temporarily in order for treatment to be provided or to afford the patient’s privacy and/or rest.
  • Having young children and infants visit is a personal choice for our patients, made after careful consideration. Children must be supervised by an adult visitor and behave properly or the supervising adult will be asked to leave the unit with the child.
  • Use our waiting areas if hospital staff requests that you leave the room for a period of time, so we can provide treatment or to ensure patient privacy
  • Provide an adult to supervise children who are visiting
  • The hospital has the right to have any disruptive visitor leave the hospital campus

Thank you for partnering with us to promote an environment that is both respectful and conducive to patient healing.

Gift Shop & Café

Our Gift Shop & Café, located in the lobby, offers a variety of gift items, including flowers, as well as light snacks.

Hours:
Weekdays: 7 a.m.-8 p.m.
Weekends: 8 a.m.-8 p.m.

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