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Update on the Coronavirus (COVID-19)

As the number of cases of COVID-19 has grown substantially in the greater New York area, the Mount Sinai Health System is committed to bringing you the latest information including how to get care at Mount Sinai, protecting yourself from COVID-19, our visitor policy, and much more. You will find our information is constantly updated, in response to the changing situation.

Mount Sinai is well prepared for this outbreak. Our infectious disease specialists are trained and equipped to care for patients with complex diseases such as COVID-19, and have procedures in place to help you get the care you need, such as our virtual service Mount Sinai Now.

Patient Information

If your symptoms include fever, cough, or shortness of breath, or if you have had close contact with a confirmed or potential person diagnosed with COVID-19 in the last 14 days, you should call ahead and then go to your personal physician or browse our directory of local physicians and specialists. Calling ahead will let us prepare a special area where we can evaluate you while protecting both you and our other patients. Please do not go to the emergency room unless you are seriously ill.

New Visitor Policy

New Limitations on Visitors: As of March 24, due to the escalating COVID-19 emergency, we are prohibiting all visitors across the Mount Sinai Health System, including visitors to the emergency departments, inpatient units, ambulatory sites and other facilities.

There are limited policy exceptions for HEALTHY visitors, including:

  • Pediatrics and Pediatrics ED: One healthy visitor.
  • NICU: One healthy adult visitor for the duration of the hospitalization, no rotation.
  • End of Life situations: One healthy visitor and they may have a limit of one visitor per 24 hour period.

Labor & Delivery

As you know, Mount Sinai South Nassau’s recent visitor policy in Labor & Delivery has been to prohibit all partners as a disease prevention strategy for both our mothers and babies, as well as our staff. On Saturday, March 28, Governor Cuomo issued an Executive Order which mandates that all patients in Labor & Delivery be allowed a partner. As such, Mount Sinai South Nassau has updated its Labor & Delivery visitor policy to comply with this order.

Effective immediately:

  1. The hospital will allow one healthy support person into the labor and delivery room. The partner will be temperature and questionnaire screened. If the partner has an elevated temperature or other suspicious symptoms, the partner will not be permitted into the Labor & Delivery Unit. The patient will be allowed to designate an alternate partner.
  2. Once admitted, the patient will be swabbed for COVID-19. Beginning on Monday, March 30, the partner will also be swabbed. Until the test result is obtained, the patient and her partner will be treated as patients under investigation of COVID-19 and must wear FULL personal protective equipment (“PPE”) at all times when in the patient's room. PPE can be discontinued if the test is negative.
  3. If the patient’s partner tests positive, the partner will need to leave the hospital and the healthy alternate will be permitted in the room.
  4. Once the baby is born, the partner can stay until the patient is sent to the postpartum unit. No partners or visitors will be allowed in postpartum.

These are unprecedented times that require unprecedented steps. Just recently, we had a mother test positive for COVID-19. Mount Sinai South Nassau remains committed to providing the safest environment possible to protect our patients, staff and visitors.

Due to these visiting restrictions, the following enhancements for patients have been enabled:

  • FREE television service for all patients
  • Patients will be asked to designate an external partner in their care, to whom updates on their condition will be provided daily
  • Patient discharge instructions will be made available for playback from any phone the patient chooses and will contain all pertinent information to the individual patient’s case. Instructions will be provided and can be shared with family members if the patient chooses

All Emergency Department Patients and Visitors

You must use the Emergency Department entrance off Oceanside Road (back of the hospital). There is no Emergency Department access through the main entrance of the hospital.

Two medical triage tents have opened at Mount Sinai South Nassau. All ambulatory patients will enter the emergency room via Nassau Parkway from 11am-11pm. After 11pm, all patients will use the Oceanside Rd. entrance. Ambulances will still use the Oceanside Rd. entrance. These tents are not a COVID-19 testing site, they are equipped with basic emergency medical equipment and will expedite the triage and treatment process by separating patients with COVID-19.

Public Events Cancellation

In order to best protect our patients, staff and community from the current public health crisis related to COVID-19, effective March 10, we have instituted a temporary policy cancelling all in-person lectures, events, classes, and meetings across the Mount Sinai Health System. We apologize for the inconvenience and appreciate your understanding.

Protecting Yourself from COVID-19

The steps to protect yourself from COVID-19 are generally the same as those for the flu:

  • Wash your hands frequently with soap and water for at least 20 seconds, or with an alcohol-based hand sanitizer if soap and water are not available
  • Avoid close contact with sick people
  • Cover your cough or sneeze with a tissue or your elbow
  • Clean and disinfect frequently touched objects and surfaces using a household cleaning spray or wipe.
  • The Centers for Disease Control and Prevention (CDC) does not recommend that people who are well wear a face mask to protect themselves from respiratory illnesses, including the flu and COVID-19. Face masks should be used by people who show symptoms of these diseases to help prevent the spread of the disease to others.

The CDC website remains your best source for up-to-date, detailed information about COVID-19. Mount Sinai Health System experts also offer important facts and scientific insights about the disease.

CDC Resources

CDC Website
CDC Travel Information
Information from the CDC on COVID-19

COVID-19 Infographc


Learn More

Frequently Asked Questions (FAQs)
Preventive measures for Flu & COVID-19
How to Wash Your Hands the Right Way (Video)