Services & Specialty Centers
Cultural Initiatives Department
South Nassau Communities Hospital recognizes and respects each patient in the provision of care in accord with fundamental human, civil, constitutional and statutory rights to improve patient outcomes and patient family satisfaction. The Department of Cultural Initiatives operates Monday – Friday, 9:00 a.m. – 5:00 p.m. Conferences, seminars, support groups, special programs and health fairs are available in the evenings and on weekends. For more information about the Cultural Initiatives Department, please contact via phone at (516) 632-3484 or by fax at (516) 632-3485.
The mission of the Cultural Initiatives Department is to establish and promote an environment at South Nassau Communities Hospital that is responsive to, and respectful of, the differences of those we serve, and to ensure that the provision of health services will not vary in quality because of race, ethnic background, linguistic competence, gender, sexual orientation, disability, religious/spiritual practice, geographic location or socioeconomic status.
South Nassau Communities Hospital's Cultural Initiatives Committee oversees the fulfillment of the National Standards for Culturally and Linguistically Appropriate Services in Health Care as determined by the U.S. Department of Health and Human Services, Office of Minority Health. the Cultural Initiatives Department are committed to ensuring that the best care is provided to all patients and their families regardless of their race, ethnicity, culture, age, gender and economical status.
Bill of Patient Rights
English version / Spanish version
Our devotion to high ethical standards and to continuous improvement in the quality of the care we provide is unflagging. We regularly review and re-evaluate our systems to see that they keep pace with patient needs.
Interpretation and Translation Services
All limited-English-speaking patients who request this service are provided with an interpreter at no cost to them. South Nassau Communities Hospital offers interpreter services in more than 100 languages, including American Sign Language for the hard of hearing or deaf patients. Interpreters are available either on-site or through the telephone. Respect for cultural practices and beliefs and adherence to a strict code of ethics, which includes the patient's right to privacy and confidentiality, is upheld at all times.
Interpretation Services are available to the patient and their families free of charge. If an interpreter is necessary, please inform a member of your unit's health care team, or contact the Language Coordinator directly at extension 3484.
All hospital phones have adjustable volume control. Telecommunications devices for the deaf (TDD) are available upon request at no cost for the patient or patient's family. Sign interpretation services are available at no cost to the patient. The Language Coordinator or any staff member of the hospital will assist you should you need any of these services.
Closed-captioned television is available in all patient rooms.
Periodically the hospital offers training, seminars or conferences on cultural competency for its staff members. Instruction in cultural competency is also addressed in each new employee orientation training session.
Working in cooperation with the Nassau County Minority Health Task Force and the Nassau Partnership, South Nassau is committed to providing increased access to health care services for all members of our diverse communities. Our initiatives include:
- Multicultural menu
- Latino Physicians Network
- Observant Jewish Program
- Kosher and Halal meals
- Sabbath doors and elevators
- Hospitality suite
- Cultural Initiative Committee
- Community outreach
- Faith-based outreach
- Language Coordinator / LEP(Limited English Proficiency) Patient Advocate services
- Community Liaison
- Financial Assistance and sliding-scale arrangements
- CyraCom phone for live multi-language live translation service, including Sign Language
- Community CPR classes in Spanish
- Indian physician network
- Spanish educational channel
- Periodic cultural competency training for staff