Services & Specialty Centers
Cultural Initiatives Department
South Nassau Communities Hospital recognizes and respects each patient in the provision of care in accord with fundamental human, civil, constitutional and statutory rights to improve patient outcomes and patient family satisfaction. The Department of Cultural Initiatives operates Monday – Friday, 9:00 a.m. – 5:00 p.m. Conferences, seminars, support groups, special programs and health fairs are available in the evenings and on weekends. For more information about the Cultural Initiatives Department, please contact via phone at (516) 632-3484 or by fax at (516) 632-3485.
The mission of the Cultural Initiatives Department is to establish and promote an environment at South Nassau Communities Hospital that is responsive to, and respectful of, the differences of those we serve, and to ensure that the provision of health services will not vary in quality because of race, ethnic background, linguistic competence, gender, sexual orientation, disability, religious/spiritual practice, geographic location or socioeconomic status.
South Nassau Communities Hospital's Cultural Initiatives Committee oversees the fulfillment of the National Standards for Culturally and Linguistically Appropriate Services in Health Care as determined by the U.S. Department of Health and Human Services, Office of Minority Health. the Cultural Initiatives Department are committed to ensuring that the best care is provided to all patients and their families regardless of their race, ethnicity, culture, age, gender and economical status.
Bill of Patient Rights
English version / Spanish version
Our devotion to high ethical standards and to continuous improvement in the quality of the care we provide is unflagging. We regularly review and re-evaluate our systems to see that they keep pace with patient needs.
Interpretation and Translation Services
All limited-English-speaking patients who request this service are provided with an interpreter at no cost to them. South Nassau Communities Hospital offers interpreter services in more than 100 languages, including American Sign Language for the hard of hearing or deaf patients. Interpreters are available either on-site or through the telephone. Respect for cultural practices and beliefs and adherence to a strict code of ethics, which includes the patient's right to privacy and confidentiality, is upheld at all times.
Interpretation Services are available to the patient and their families free of charge. If an interpreter is necessary, please inform a member of your unit's health care team, or contact the Language Coordinator directly at extension 3484.
All hospital phones have adjustable volume control. Telecommunications devices for the deaf (TDD) are available upon request at no cost for the patient or patient's family. Sign interpretation services are available at no cost to the patient. The Language Coordinator or any staff member of the hospital will assist you should you need any of these services.
Closed-captioned television is available in all patient rooms.
Periodically the hospital offers training, seminars or conferences on cultural competency for its staff members. Instruction in cultural competency is also addressed in each new employee orientation training session.
Working in cooperation with the Nassau County Minority Health Task Force and the Nassau Partnership, South Nassau is committed to providing increased access to health care services for all members of our diverse communities. Our initiatives include:
- Multicultural menu
- Latino Physicians Network
- Observant Jewish Program
- Kosher and Halal meals
- Sabbath doors and elevators
- Hospitality suite
- Cultural Initiative Committee
- Community outreach
- Faith-based outreach
- Language Coordinator / LEP(Limited English Proficiency) Patient Advocate services
- Community Liaison
- Charity care and sliding-scale arrangements
- CyraCom phone for live multi-language live translation service, including Sign Language
- Community CPR classes in Spanish
- Indian physician network
- Spanish educational channel
- Periodic cultural competency training for staff
Our Chaplain is available from 8:30 A.M. to 4:30 P.M. Monday-Friday, to visit and provide spiritual care to all patients/families and staff. The Chaplain may be reached at 516-632-4586 or 516-632-3000; pager #962 or make an online visit or prayer request.
South Nassau Communities Hospital is committed to meeting the spiritual needs of our patients, families and staff. We recognize that pastoral counseling and other spiritual guidance is an integral part of the patient's healing process. We provide spiritual care and pastoral services to you and your loved ones. We respect the diversity of patient beliefs and stand by your right to religious freedom and privacy. At your request, we will notify your pastor, priest, rabbi or spiritual leader upon your admission.
For the quiet meditation and relaxation needs of families and staff, the Meditation Room is available and is located on the main floor in the “C” corridor. For the quiet meditation and relaxation needs of patients and families, the C.A.R.E. Channel plays soothing music with images of nature and is available free of charge on hospital channel 12.
The Sacraments of the Church such as the Sacrament of the Eucharist, the Sacrament of the Anointing of the Sick, and the Sacrament of Reconciliation are available to patients, visitors and staff. In addition, special observances, such as Ash Wednesday, the Blessing of the Throats (St. Blaise), Good Friday and many Holy Day liturgies are conducted.
The Catholic Priest Chaplain is available Sunday through Thursday to provide pastoral care and the Sacraments of the Church to Catholic patients, visitors and staff. On-call Catholic Priest Chaplains are available at other times. To arrange for a Catholic Priest Chaplain, please contact the patient's primary care nurse or call the information desk at 516-632-3940 (9:00 A.M. - 9:00 P.M.) or the switchboard, 516-632-4000 (9:00 P.M.- 9:00 A.M.) and provide the patient's name, unit, room number and reason for the request.
For staff and visitors, Holy Mass is celebrated each Sunday and Tuesday at 12 noon and
Catholic Communion Service is conducted each Friday at 12 noon in the Meditation Room, located on the main floor in the "C" Wing.
Eucharistic ministers distribute Holy Communion Sunday through Friday.
Rosaries, Bibles (English and Spanish), prayer cards and spiritual pamphlets are available as requested. In addition, Telecare, the television channel of the Diocese of Rockville Centre, is available free of charge on hospital channel 31.
Jewish Communities Program|
For Pastoral or Rabbinical emergency visits, access to all Shabbat hospitality, Jewish holiday, kosher food, and other ritual needs, please contact Spiritual Care Services at 516-632-4586 or 516-632-3000 - pager # 962.
Sabbath Hospitality House: Access to the hospitality house is arranged through Spiritual Care Services at (516) 632-4586 or after hours, Hospital Security. Keys are picked up and are returned immediately after Shabbat or Jewish holiday. A picture ID, such as a driver's license, must be left in order to receive keys for the Hospitality House. The ID will be returned when keys are returned.
Kosher Dietary Plan
All hospital patients may order Glatt Kosher meals by contacting the Food and Nutrition Department at extension 3903. Family members may request kosher meals for themselves as necessary for a fee of $5 per tray. Frozen kosher entrees are generally available for patients or family members arriving after hours. Please ask for the overnight hospital administrator for assistance.
Kosher Pantry/Respite Room
Prayer books, Siddurim, Tehillim and Chumashim, are available in the Kosher Pantry/Respite Room, located in the “G” Corridor, ground floor. This reading and respite room is for the religious needs of our visitors and staff including fresh and heatable kosher food, books, religious items and recliners.
Freshly prepared kosher food is also available for purchase in the hospital's Coffee/Gift Shop between 8 am - 8 pm.
Our multi-faith Meditation Room is available on the ground floor in the “C” wing as a place of quiet and prayer. The Meditation Room has a curtain for privacy during prayer. A Qibla indicator is also provided.
Prayer Times and the Quran, English translation by Abdullah Yusuf Ali, are available by calling our Chaplain at 516-632-4586 or 516-632-3000; ask for pager #962. Halal food is available upon request for Muslim families in the Lobby Gift Shop. Muslim clerics are on-call, including a Mufti, and are available to see patients/families. Please contact our Chaplain from 8:30 a.m. to 4:30 p.m. Monday-Friday to arrange a visit. He may be reached at 516-632-4586 or 516-632-3000; ask for pager # 962.
Our Chaplain and spiritual care volunteer ministers visit many patients and families to provide spiritual support, prayer and care within the patient/families and staff's spiritual traditions. If you need assistance contacting your spiritual leader or a spiritual leader of your spiritual tradition, please call our spiritual Care Program at 516-632-4586 or 516-632-3000; ask for pager #962. If the spiritual Care Team is unavailable, please contact the information desk at 516-632-3940 (9:00 A.M. - 9:00 P.M.) or the switchboard, 516-632-4000 (9:00 P.M. - 9:00 A.M.).